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Privacy Policy

Effective Date: January 1, 2025

Place: Lucknow

At BoneBuddy, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the BoneBuddy app and services. By accessing or using our platform, you agree to the practices described in this policy.

1. Information We Collect

  • Personal Information: Name, age, contact details, and medical history provided during account registration or service requests.
  • Usage Data: Details about your interactions with the app, such as session logs, device information, and IP addresses.
  • Payment Information: Details necessary for payment processing, including transaction history.

2. How We Use Your Information

  • To provide and improve our services.
  • To connect you with appropriate doctors and physiotherapists.
  • To maintain accurate session logs and progress tracking.
  • To communicate updates, appointment reminders, and notifications.
  • To comply with legal obligations and ensure the security of your data.

3. Sharing of Information

  • With Healthcare Providers: Your medical details are shared with assigned doctors and physiotherapists for personalized care.
  • For Legal Compliance: If required by law or to protect our legal rights.
  • With Service Providers: Trusted third-party vendors who assist us in operating our platform (e.g., payment processors), under strict confidentiality agreements.

4. Data Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no system is entirely secure, and we cannot guarantee the absolute safety of your data.

5. Your Rights

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request the correction of any inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal information, subject to any legal obligations.
  • Withdrawal of Consent: Withdraw consent for data processing, subject to the limitations of providing our services.

6. Cookies and Tracking Technologies

BoneBuddy may use cookies and similar tracking technologies to enhance user experience, analyze app performance, and gather usage data. You can control cookie preferences through your device settings.

7. Changes to this Privacy Policy

We reserve the right to update this policy at any time. Any changes will be effective immediately upon posting the revised policy on our app or website. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: